unhappy 1st time buyer

ref *** spoke to Ntombi which refused to give surname. Then phoned ***4 by the name Matimba which refused me to speak to the Branch manager and ordered me to come to the show room.I ordered 3 blankets of queen size i received 3 of them only to realized a factory fault on 1.called complaints dept to be advised to send it back and they will refund 50 percent of my courier money.and said why am i liable for 50 percent of that if your dept didnt do quality check before dispatch. 10 days later i call them no one from them is calling to update and when i call calls are dropped. my question to the head of department how is your business operating if customer is not centre of your business. i am a very 1st time buyer and disappointed client.