1 reviews | Active since May 2017
Unhappy
<p>I bought a bed crown from homechoice already in December 2016. The order was short. They did not include the voiles. I have been sending multiple emails and all I get back is them telling me that they do not have stock and that I must return the order if not opened or accept a r50 discount or call the customer service number. I called the customer service and on two occasions I was promised that the manager called Zoe will call me back. I have not received any calls from her yet and it has been five months and this matter is not sorted. <br />I can not return it as I did open it and do not have the full the box. I cannot accept the discount as I will not. Be buying from them any more. All I want is the voiles that should have come with the crown or something similar or they can come collect the crown and return my money.</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Good day
No one has contacted me as yet.
Regards
Good day
No one has contacted me as yet.
Regards
