Ungrateful store to its loyal customers

I am still waiting for your agent to contact me and i have been waiting for you to contact me from last week.

Just after i wrote a review here,i recieved from homechoice and they still there was a reversal on my account on the 8th november.

I am still asking who reversed that debit order,to which account did that money go because according to fnb and my bank statement no money was reversed back into my account on the 8th,i even responded to todays email attaching my bank statement and last week friday i did forward my bank statement to you in attempt to show you that i have never reversed any debit order.

Stop being ****** and fix your system and correct my account,next time you contact me or your agent contact me they should just respond me with a paid up letter,i have done my part and paid my credit in full.

I currently have about 23k in account to spend on credit with you,guess what i am done shopping with you homechoice and you might aswell close my account completely i will never make mistake twice with you,you're ****** you enjoy us being indebted to you.

I am tired of saying one thing over nd over,may you please update my account and forward me a paid up letter or should i reply you here with my bank statement reflecting my transactions for the 8th and your incorrect homechoice statement claiming i have reversed my debit order whereas i did'nt.

I meant to write just after i wrote a review here,i recieved an email from homechoice and they're still saying and claiming that there was a reversal of my 1st november debit order on the 8th

Homechoice are just gonna ignore like you're doing,its almost 2 weeks since i reach out to you to correct my account,close it and send me a paid up.

You indicated on your homechoice statement that my1st november debit order was reversed on the 8th november,by who or to which bank account did it bounce back to i dont know and only you can tell.

I did forwarded you my bank statement 3 times in different days to prove to you that no money was reversed back into my bank account and i fail to understand how do you claim that the was a debit order reversal.

Your system made error and you need to look into it and correct my account,i have been patient with you for long now nd your starting to frustrate me.

Note that on the 1st december you won't be getting any money because the bank account you have been debiting me from has been officially closed as from today,i just got a notification moments ago and i won't be making a cash payment too as according to my records my account with you homechoice is paid up and you too can confirm that,my account is only owing the debit order you claiming was reversed on the 8th according to you,my bank denies that and i too denies that as i know i have never reversed your debit order on the 8th november.

I need your urgent intervantion here as i dont wanna fall into arrears because of your errors

Homechoice i ask again are you just gonna ignore me without resolving my issue,i am not paying on the 1st december hence i have paid up my account and for note further i have closed my bank account you have on your records

I said yesterday i was available at 4pm,i am available now why dont you contact.
Stop replying me private because there is nothing confenditial you saying here private but just lies,say your lies in public so that the whole country can see how ******** you are and *****.

I am available now you can contact me on *** and i have just requested call backs 2 times via your app

You said i should give you untill thursday the 1st december and thata today,would you please contact me and tell me whats glong as i can via the app that my account is the owing the alleged reversed debit order.

Homechoice why are you trying to **** me?
At first you were telling me that you can't close my account and mark it paid up because i still owe you some money and further indicated that i owe you the money for november claiming that i reversed a debit order that went off on the 1st of november and you saying i reversed it on the 8th of november.

I did prove to you that i have reversed a debit order on the 8th of november and sent you my bank statement to support my statement.

Today you calling me telling me that you did investigations and your bank absa and my previous bank fnb confirms that i reversed a debit order that went off on the 1st of june and thats true i did reverse a debit order of the 1st of june and did pay it back on the 5th june.

I did tell the agent who called me today that i did pay back on the 5th of june and even sent you homechoice your own statement that i recieved on the 11th june reflecting reversal and payment on the 5th of june,the mistake i did is that i paid R1130 instead of paying R1138 so i should be owing you R8 and what surprises me more is that 5 months later from june i requested a settlement amount on the 7th of november and you provided me with it an amount of R1159 as my balance was R1150 and i paid the settlement amount in full and why did'nt you pick that up because you could've included R1138 you claiming i owe you for june and added it to R1159 and make it R2297 as my settlement amount.

And again from june as you claiming i was owing you why did'nt you bring it to my attention instead of bringing it now when i ask you for my paid up letter.

Please stop trying to **** and correct my account.

Homechoice are you refusing to correct my account,credit profile and sent me a paid up letter.

You tell me i owe money for june,why could'nt you inform me about it in the past 5 months,why did'nt you include it on the settlement letter you sent me on the 7th of november?

You did'nt inform me about the outstanding amount 5 months ago nor included it in my settlement amount because i don't owe you,i have looked at all my statements from month of june till november and all my balance are accurate till i paid a settlement amount and my account is paid up.

So are you refusing to close my account

Its been several times when i call your customer care to find out whats going on with my account and your agents keep on hanging up my call after the authenticated me

Keep on ignoring me,credit ombud and ncr will look into this matter...you can't send me a settlement amount and after i pay settlement amount you come and say i owe you a money of 5 months back whereas you have been debiting my account not even notifying me that i am arrears and that debit order of 1/06/22 i paid it back on the 5/06/22.

At 1st you claimed that i reversed a debit order on the 8/11/22 when you realize that you're wrong you target a reversal of june and ofwhich i paid it back.

I have escalated this matter to credit ombud and i will be raising it with the ncr,you are full of **** homechoice

Homechoice are you still refusing to update my account that is paid up?

You just gonna ignore me and not explain to me the status of my account.

I won't be making any payment towards this account untill you clarified everything to me.
My records shows me that my account is paid up and further more you did send me a settlement amount on the 7th november 2022 of an amount of R1159 ofwhich i paid it in full on the 8th november 2022 and it reflected on your side on the 9th november.

Two days later when i request a paid up letter you refused claiming that i still owe you and that i reversed my november debit order on the 8th november and when i dispute that and even forwaded you my fnb bank statement to confirm that i never reversed my november debit order you come and changw your claims saying that i rwversed my june debit order and its true i did reverse my june debit order but it back on the 5th june 2022.

I ask myself that while you were debitting my account from july 2022 up untill november 2022 why that june outstanding amount was not brought to my attention and again when i requested a settlement amount on the 7th november 2022 why was that june outstanding amount was not included in my settlement amount of R1159.

I don't know is it because there is no outstanding amount or what and only you can tell me.

So keep on ignoring me i will be making a follow up with the Credit Ombuds and from there if the feedback is not satisfying i will be lodging a case with NCR.