JB
Johan B

1 reviews | Active since May 2016

26 Jan 2017, 09:32

Unfairly phone calls

<p>homechoice keeps on phoning a person regarding his account payment and it's funny that they can call you more than once a day !! I was retrench in March 2016 and till date I am unemployed !! The retrenchment was covered for 6 months from them and I needed to pay the outstanding amount !! The uif claims that a person submits takes about 2 weeks before you receive a payment and sometimes you have to go back and sign again for you money because you did not receive a payment from them !! So I requested a settlement letter from them yesterday and borrowed from my mother some money to settel this account !! I paid the sum of 4730 after letter showed a settlement of 4711 just to cover bank charges !! Today I got the call from home choice again and lady was talking so fast and when I got a word in I told her I have settle my account stop phoning me she told me she will make a note of that on the system ??? Really I have no idea on how they work at there company ?? I send 2 reply on the email and till now there is no feedback from there side !! I just want my paid up letter from there side once my payment reflect on there side and they must stop calling me !! When I need them to assist me will I am still unemployed they have 110 story and after my full payment they still have 110 story </p>

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Replies (1)
Homechoice
Homechoice's reply26 Jan 2017, 11:26
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team