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NK
Nokuphumza K

1 reviews | Active since Mar 2021

25 Mar 2021, 04:48

Unfair listing by HomeChoice

December 2019 I ordered a washing machine and an urn. Within the stipulated time frame I cancelled the order. To my surprise in March 2020, I received a statement from HomeChoice stated that I owe them R10819.17 which I had no knowledge of. I immediately contacted their Finance department to get the matter straightened out. They assured me that it shows on their system the goods were never received on my side. They even went as far as tracking for the delivery note and it was never received and signed. I have back and forth emails between me and their finance department and yet they listed me unfairly at ICT. Now, I am being harrassed by their lawyers to pay for goods I have never received. I am beyond disappointed with HomeChoice. Will never order or buy from them again.

0
Replies (3)
Homechoice
Homechoice's reply25 Mar 2021, 08:24
Official
Hi Nokuphumza.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you.
Homechoice
 

NK
Nokuphumza K's update27 Mar 2021, 07:54
Reviewer Update
It's been two years already waiting for a proper investigation and for you to clear my name at ICT.because of your *********** staff I'm still listed.
NK
Nokuphumza K's update06 Apr 2021, 00:58
Reviewer Update
A week has gone by and I still haven't received any phone calls or had any correspondence from the company. Would highly appreciate it if I wasn't kept in the dark regarding the matter of the account.