JJ
Johan J

1 reviews | Active since Dec 2014

18 Apr 2017, 23:39

Unfair Business Practise

<p>Hi, the below emails was sent to ********** and up until today(19/04/2017) i havent received any feedback</p> <p> </p> <p>sophie leander ********** />Apr 7 (11 days ago)</p> <p>to contact <br />Hi, as I can see that you are refusing to reply to my complaint,</p> <p>I will report this matter to the CGSO/National Consumer Commisioner/National Consumer Tribunal,</p> <p>Sophia</p> <p><br />On Tue, Apr 4, 2017 at 8:20 PM, sophie leander ********** wrote:<br />Good Day,</p> <p>Regarding the above account number,</p> <p>Can you please provide me with all the documentation and information that was used to approve this account,</p> <p>Was a credit check done, was there an affordability assessment done according to the new national credit act,</p> <p>Please supply me with the above information as soon as possible?</p> <p>Mrs Sophia Leander</p>

0
Replies (1)
Homechoice
Homechoice's reply19 Apr 2017, 08:14
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team