1 reviews | Active since Sept 2015
Unfair Billing
<p>Hi, I've made a payment towards my home choice account via EFT for an amount of R400 on the 02/05/2017, but my statement shows that I only paid an amount of R392.60; I didn't make a payment at an atm or in the bank so you can't charge me for making a payment via EFT; I've been paying via EFT for a long time now but this is the first time there is a problem, please investigate and correct.</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team