unfaily listed on ITC

iam very disapointed on homechoice i orderd a bedroom suite last year june, they diliverd on august 2019 and the bed was broken i loged a quiery they advised me they will come and asset the bed , they never came , i did several follow ups with homechoice and i did not get help as a client . i only receive calls for collections thet handed over my account to debts collection and blacklisting my name as a bad payer while thet did not give me right goods' i would like to complain home choice must clear my name from ITC because is not my fault that they delivedr a damaged goods and they are unable to assist me as their client