Unexplained extra amount added to account
Checked my outstanding amount this morning. Homechoice seriously adding an extra R620,67 to my account! Balance R998,76, but have to pay R1 619,43 end of April. I'm really not happy with this. I have never missed one payment, but still they add an extra unexplained amount of R620,67 to my account!!!!!! I want an explanation and a detailed statement, as this is not acceptable and will be reported to the NCR! Trying to collect extra from paying customers, because other customers are not paying their accounts!!!!!
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Replies (3)
Homechoice's replyOfficial
04 Apr 2025, 11:04Hi Jeanne-Marie Cop,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Homechoice Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Homechoice Team
Homechoice's reply04 Apr 2025, 11:04
Official
Hi Jeanne-Marie Cop,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Homechoice Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Homechoice Team
's updateReviewer Update
04 Apr 2025, 11:23FIX YOUR SYSTEM! How can you now say I overpaid by R1 619,43, but as per the screenshots sent to you it says payment due end of April is R1 619,43! Seriously!
's update04 Apr 2025, 11:23
Reviewer Update
FIX YOUR SYSTEM! How can you now say I overpaid by R1 619,43, but as per the screenshots sent to you it says payment due end of April is R1 619,43! Seriously!
Homechoice's replyOfficial
04 Apr 2025, 12:44Hi,
Please check you email.
Regards
homechoice
Please check you email.
Regards
homechoice
Homechoice's reply04 Apr 2025, 12:44
Official
Hi,
Please check you email.
Regards
homechoice
Please check you email.
Regards
homechoice