********* behavior

My order was over the fone T's&C's was read to me those of which stated that IF U ARE NOT HAPPY WITH THE ORDERS PICK UP WILL BE SENT WITHIN 14DAYS I received the sofas on 26/09 I realized that thy are small 28/09 I called H/choice & explain that I'm not happy with the sofas consultant said she'll arrange a pickup & stated that request takes 7days R/NO:*** I waited over the advised 7days well into an astonishing 15days! After that I spoken to changed consultants for the same thing & was promise request will be send as URGENT 08/10 I spoke to Mandisa R/NO:***! 15/10 I got a call from a pickup driver he was on his way to my place for pickups I was at work at that time I asked if we could perhaps make the next day with absolutely upsetting failure this fellows decides not to show up 17 Oct I CALLED HIM: HE NEVER SHOWED UP 26/10 I spoke to Shalom R/NO:***6/11 to Pamela R/NO:***6 who told me a changed story, she said a request is sent is for an assessor to do assessments after assessments is done thats when pickups will be made. Protocol was not keep on regarding 14days which a LAW is set by H/CHOICE! This is the most ********* behavior I've ever witnessed.