1 reviews | Active since Jun 2017
********* and unapproved deductions from my account
<p>Homechoice and MTN have been deducting money from my FNB account without my approval and this have been happing for quite long time now. I have called the MTN call centre and nothing have happens. I was told that I have to write an affidavit from the police station and submit the document with MTN and I have done so with MTN branch in Century City in Cape Town. I was told at MTN after they have logged in into the account that they have and they saw my payments and i was informed that this been happening since January 2017.</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team