Undelivered package

I ordered shoes and they were delivered to the wrong address and the lady they delivered my shoes to called me to let me know she have my package, now thr issue is it has been almost two weeks now and homechoice is not doing anything to return the order and remove the bill on my profile, i have called homechoice many times in the past week explaining my issue but i never got any feedback from them, instead they are quite i re ordered the same shoes and they were delivered but the ones that were delivered to the wrong were picked up from the lady but homechoice never called me or update me on the package instead i found out from the lady again that they were picked up, the service i received from you guys it's so bad and frustrating, it seems like you only call when you want to be paid just like your sister company finchoice and your collection consultants are so rude and don't even know the meaning of telephone etiquette