1 reviews | Active since Dec 2021
Undelivered goods by Homechoice!!!
Undelivered goods by Homechoice!!!
I would like to raise my disappointment in my online purchase with Homechoice. I purchased goods online on 21 August 2023 to date and two payments later I have still not received my purchased items. I have called on numerous occasions where I was told the parcel is on route then again, they are checking with the couriers, then a query has been lodged. Online when tracking my parcel its indicated that Your parcel has been packed at the warehouse on 21 August 2023 nothing further! My ref number is Merchant *** . I have one more payment left on this purchase and if I knew that I will be paying for goods that I will not receive I would have never even bothered to purchase from Homechoice. he customer service from Homechoice is poor and when ever you call you are transferred or they answer and then let you hold the line without anyone talking.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice