MM
Mpho M
1 reviews | Active since May 2023
27 Feb 2024, 13:27
Undelivered goods and refusal of a delivery note.
I am not happy with the service I am receiving from home choice. When I log in to track my delivery, It states that it has been delivered, I called the call centre, the phone was picked up by Funeka, the lady is extremely rude and she does not listen. I requested for a signed delivery note, I was told that I will not receive it unless if I go to the police station to do an affidavit stating that I did not receive my order. I am totally unhappy as this will affect my credit rating as I am not willing to pay for an item I did not receive. On top this, I sent an email, after requesting for a delivery note there was no response. So at this point I believe that home choice is now a ****mer.
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Replies (2)0
Replies (2)
Homechoice's replyOfficial
27 Feb 2024, 14:00Hi Mpho,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply27 Feb 2024, 14:00
Official
Hi Mpho,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
MM
Mpho M's updateReviewer Update
27 Feb 2024, 14:09Thank you for the response. Just to find out. how long will it take for the investigation to be completed? all am asking for is a copy of the delivery note so that I can see that the package was delivered. I leave work at 4 everyday and nothing came to this office. so please advise urgently.
MM
Mpho M's update27 Feb 2024, 14:09
Reviewer Update
Thank you for the response. Just to find out. how long will it take for the investigation to be completed? all am asking for is a copy of the delivery note so that I can see that the package was delivered. I leave work at 4 everyday and nothing came to this office. so please advise urgently.