Unbelievably bad service

On 27 June 2017 I have put in an order (Order number ********** 7) from Homechoice. It was an absolute nightmare right from the start. When I logged into my account (which I had for a long time - as I bought from them on previous occasions) at the top they showed "Available credit: R19396". Now this is where the party begins. It is the one e-mail to another on them receiving my bank statements or not. For as long as over a month. Between sms's saying they are still waiting and if I do not respond my order will be cancelled. Phone calls I had a dozen times, confirming my details, again and again, confirming what I ordered again and again, and again saying I need to send my banking statements once again because my details are under ***** investigation etc. Eventually they received my statements after many many attempts and I got a package from them weeks after that. Excited I opened the package just to find that only 1/3rd of my order was send. We are now at 28 Aug 2017 and I am still waiting for the other 2/3rd's. The explanation I got was that they are waiting for stock. I will definitely rethink buying anything from them ever again.