Unbelievable incompetence

I have recently started an account with homechoice and its been havok ever since i got the account and their management team is so neverminded about the customer its unbelievable. My first order with them was just befoe xmas i ordered 2 pairs of the same shoes in the same size and colour as gifts but the system cancelled the 1 because it assumed it was a duplicated order. Then i called to re order which did happen but the shoes never came.. I called again and the manager then informed me that the system now says it isnt a term item so if i dont buy it cash i wont be getting the shoes and there is nothing they can do.. I left it i then ordered 2 flat sheets on the app the 1 i ordered was a burnt orange and the other was supposed to be like a grey and teil color when they arrived it was WHITE AND TEIL. i left it i then ordered NUK bottles as i have a baby on the way.. I was called with this order so they should have a RECORDING of this order where the agent says it is a tulip NUK newborn set in PURPLE when the bottles arrive ITS WHITE.!!! I couldn't be more dissatisfied or appalled by the service i have been receiving today alone i made 3 phone calls to homechoice spoke to Samantha she said she would get the manager to call me back in 30 mins its been almost 3 hours and then i spoke to norma who out me on hold and mute for more than 8 mins... I am in no condition emotionally or physically to deal with such *********** people all i ask is that what i ordered is sent to me but according to HomeChoice thats an impossible request... Now simply put i would like to know what homechoice is going to do to make my experience with them change and yes any person having to deal with such alotta **** DESERVES compensation and an apology..