Unbelievable

I just gave a 1 star rate for nothing. I have an account with Homechoice that I opened in Dec 2020, end of April 2021 I paid off my balance of R986.00 and on the 09th May I placed an order and got confirmation that it has been placed. From Monday i have been calling their customer services and also their sales agents have been calling me. My order has been status has been "Captured" Few minutes ago I received an SMS from HomeChoice " You have unfortunately not met HomeChoice Credit criteria. To arrange a cash payment or for queries please call ***" now it is order cancelled. Strange enough I have a credit available to spend at HomeChoice