Unauthorized debits

I am so disappointed in Homechoice and for many years I have been seeing and hearing about how they keep *****ing from their customers, never thought my family could be victims of these. My mom had an account with Homechoice and she has paid off the account and despite her continues calls and debit reversals Homechoice still comes like a ***** deducting her hard earned money. Now January is only few days away and she really needs the money for her children's school registrations. It broke my heart when mom showed me all her documents regarding affidavits she's been filling for Homechoice since July 2018 and till of this month and they use to deduct close to R300 of each month and now their last two recent debits are R3200 each month and the are debits fees included. What terrifies me is that she has been calling the call center with no solution and one of their agents claimed that their system does not indicate that they are deducting and when she was questioning this statement the agent hanged up on her. The follow-up call again after some months the other agent claimed that she took a new order of blankets and she hasn't done that and even the address they told her its not even ours. Homechoice is the biggest **** and they must be prosecuted for *****ing from innocent customers. To all customers please do not and I repeat DO NOT give Homechoice authority to debit, never give them your bank account details