SM
Sivu M
1 reviews | Active since Sept 2020
01 Sept 2020, 12:09
Unauthorized Debit Order
Unauthorized Debit Order to my account.
I woke up today to an debit order from homechoiceid************. I don't even have an account with you , the last time i bought something from you was 5 years ago and that account is fully paid up, so imagine my shock when i wake up to this debit order. and I know each and every debit order of mine!
This is shocking to say the least and I had to call my bank at 07h00AM to stop this transaction. Please sort yourselves out
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
01 Sept 2020, 12:15Hi Sivu.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice's reply01 Sept 2020, 12:15
Official
Hi Sivu.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
SM
Sivu M's updateReviewer Update
01 Sept 2020, 12:50 NOT good at all, as a victim when you try and report issue for homechoice this is what one gets!!
Good Day. Thank you for raising your concerns with us via Hello Peter. Kindly provide us with your ID number in order to assist. Kind Regards. ******
-------------------------------
Hi ***
ID number is *********.
Please resolve this asap.
Kind RegardsSivu
------------------------------------
Hi.Thank you for the details.We can confirm an order has been placed.Kindly provide us with a copy of ID and Affidavit confirming the account dispute in order to contact an investigation.
-----------------------------------------------
So now i must go and do an affidavit !!! WHAT ON EARTH IS this, how can you place an order on my behalf without any sort of verification from my side and now i must go and do an affidavit!!!!
Are you kidding me. I can supply you with a copy of my id.
Call me ASAP on *******.
Hi.Kindly note we require both documents in order to conduct the investigation.Sincere apologies for the inconvenience caused
-----------------------------------------
Hi ****
I find this is unacceptable!!I have been at home this whole time , due to covid 19. and you are basically telling me that you will not do anything until i go outside and follow a process, When there has been no process on your end with regard to accepting information, using my details from who know where you got them. ?I as the victim now must go from pillar to post in order for homechoice to do anything!.** I will keep blocking your transactions as it is clear to me that homechoice does not have their house in order. **You will receive the affidavit in the next couple of days.
** My anger is not directed to you personally**
**Kind Regards
Sivu
Good Day. Thank you for raising your concerns with us via Hello Peter. Kindly provide us with your ID number in order to assist. Kind Regards. ******
-------------------------------
Hi ***
ID number is *********.
Please resolve this asap.
Kind RegardsSivu
------------------------------------
Hi.Thank you for the details.We can confirm an order has been placed.Kindly provide us with a copy of ID and Affidavit confirming the account dispute in order to contact an investigation.
-----------------------------------------------
So now i must go and do an affidavit !!! WHAT ON EARTH IS this, how can you place an order on my behalf without any sort of verification from my side and now i must go and do an affidavit!!!!
Are you kidding me. I can supply you with a copy of my id.
Call me ASAP on *******.
Hi.Kindly note we require both documents in order to conduct the investigation.Sincere apologies for the inconvenience caused
-----------------------------------------
Hi ****
I find this is unacceptable!!I have been at home this whole time , due to covid 19. and you are basically telling me that you will not do anything until i go outside and follow a process, When there has been no process on your end with regard to accepting information, using my details from who know where you got them. ?I as the victim now must go from pillar to post in order for homechoice to do anything!.** I will keep blocking your transactions as it is clear to me that homechoice does not have their house in order. **You will receive the affidavit in the next couple of days.
** My anger is not directed to you personally**
**Kind Regards
Sivu
SM
Sivu M's update01 Sept 2020, 12:50
Reviewer Update
NOT good at all, as a victim when you try and report issue for homechoice this is what one gets!!
Good Day. Thank you for raising your concerns with us via Hello Peter. Kindly provide us with your ID number in order to assist. Kind Regards. ******
-------------------------------
Hi ***
ID number is *********.
Please resolve this asap.
Kind RegardsSivu
------------------------------------
Hi.Thank you for the details.We can confirm an order has been placed.Kindly provide us with a copy of ID and Affidavit confirming the account dispute in order to contact an investigation.
-----------------------------------------------
So now i must go and do an affidavit !!! WHAT ON EARTH IS this, how can you place an order on my behalf without any sort of verification from my side and now i must go and do an affidavit!!!!
Are you kidding me. I can supply you with a copy of my id.
Call me ASAP on *******.
Hi.Kindly note we require both documents in order to conduct the investigation.Sincere apologies for the inconvenience caused
-----------------------------------------
Hi ****
I find this is unacceptable!!I have been at home this whole time , due to covid 19. and you are basically telling me that you will not do anything until i go outside and follow a process, When there has been no process on your end with regard to accepting information, using my details from who know where you got them. ?I as the victim now must go from pillar to post in order for homechoice to do anything!.** I will keep blocking your transactions as it is clear to me that homechoice does not have their house in order. **You will receive the affidavit in the next couple of days.
** My anger is not directed to you personally**
**Kind Regards
Sivu
Good Day. Thank you for raising your concerns with us via Hello Peter. Kindly provide us with your ID number in order to assist. Kind Regards. ******
-------------------------------
Hi ***
ID number is *********.
Please resolve this asap.
Kind RegardsSivu
------------------------------------
Hi.Thank you for the details.We can confirm an order has been placed.Kindly provide us with a copy of ID and Affidavit confirming the account dispute in order to contact an investigation.
-----------------------------------------------
So now i must go and do an affidavit !!! WHAT ON EARTH IS this, how can you place an order on my behalf without any sort of verification from my side and now i must go and do an affidavit!!!!
Are you kidding me. I can supply you with a copy of my id.
Call me ASAP on *******.
Hi.Kindly note we require both documents in order to conduct the investigation.Sincere apologies for the inconvenience caused
-----------------------------------------
Hi ****
I find this is unacceptable!!I have been at home this whole time , due to covid 19. and you are basically telling me that you will not do anything until i go outside and follow a process, When there has been no process on your end with regard to accepting information, using my details from who know where you got them. ?I as the victim now must go from pillar to post in order for homechoice to do anything!.** I will keep blocking your transactions as it is clear to me that homechoice does not have their house in order. **You will receive the affidavit in the next couple of days.
** My anger is not directed to you personally**
**Kind Regards
Sivu
SM
Sivu M's updateReviewer Update
01 Sept 2020, 13:29Update. (Which i am happy about) Thanks to the lady I shall not name
Hi .
Sincere apologies for the inconvenience caused.
The debit order has been cancelled.
Hi .
Sincere apologies for the inconvenience caused.
The debit order has been cancelled.
SM
Sivu M's update01 Sept 2020, 13:29
Reviewer Update
Update. (Which i am happy about) Thanks to the lady I shall not name
Hi .
Sincere apologies for the inconvenience caused.
The debit order has been cancelled.
Hi .
Sincere apologies for the inconvenience caused.
The debit order has been cancelled.