Unauthorized debit order

Since around October last year 2019 or November am not so sure anymore as am frustrated and angry at homechoice. I received an sms from my bank with a debit order deducted certain amount on my bank for homechoice. I then go to my bank to reverse it and after wrote an email to homechoice to ask about that and a Peraon by name of Mark Weganaar who said I must submit an affidavit so they can do investigation.

I then gave them what they wanted and follow up with other emails asking of progress and Mark did respond but says everything still in progress but till today 24 April 2020 still this matter has not been finalized. First of all I never open any account with homechoice and even now they still deducted money from my account of which I still reverse each an every month.

What really annoys me is that amount changes each and every month and its really putting pressure on me and I don't know who to call where to go. This is really unfair to me and my family. Please anyone assist with this matter.