Unauthorized credit enquiry and order number for items bough in cash cannot be tracked

On 05 February 2024, I purchased the luggage bags at home choice in cash which I paid online, the order number that was given after making the payment is ***7, after making the payment I tried to track the status of the order, but their system indicated that the order number does not exit. The next thing home choice went to do a credit enquiry on my profile without my permission, which is totally unfair, why would you do credit enquiry when I did not apply for credit, instead I bought items for cash. The enquiry reference is ***. Can you please remove this enquiry as it is affecting my score. I only buy your products on cash basis. Please also trace my order and deliver it, I can provide proof of bank debit for the order to the total of R899.

Why do you punish your customers for buying items on cash basis from you. How do you expect me to buy from you again in future if you are going to do unauthorized credit enquiries after deducting payments for items bought cash