KK
Kamza K
1 reviews | Active since Mar 2022
21 May 2024, 17:52
Unauthorized credit application and *****ulent application
Hi, I've sent an email to your ***** department after seeing a credit enquiry from homechoice. Someone is using my details to obtain credit with you guys. This has happened previously and it seems like this person will never stop until they win. Can you please ensure that my ID number is flagged on your systems indefinitely for any type of credit applications across all Home choice departments.
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Homechoice's replyOfficial
21 May 2024, 18:02Hi Kamza Kay,We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,Riaana on behalf of the Customer Support Team
Homechoice's reply21 May 2024, 18:02
Official
Hi Kamza Kay,We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,Riaana on behalf of the Customer Support Team