Unauthorized charges/interest charged

Good day,

Regarding the below email and the attached(account number:***), also

Please correct the status at ther credit bureaus because my account is not and was not in arrears,

Thank you, Hide quoted text

Rosemary

---------- Forwarded message --------- From: rosemary jacobs <***> Date: Wed, Mar 10, 2021, 11:30 Subject: Fwd: HomeChoice eStatement To: Contact <***>

Good morning,

Regarding the attached account,

My instalment is R862.10

I've paid an amount of R2500 in advance and I've paid an amount of R870 on the 04th of March 2021,

Can you please advise how can you charge me interest of R345.67 if my account is in advance?

Will wait to hear from you soon,