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busisiwe K
1 reviews | Active since Apr 2017
22 Mar 2025, 10:51
Unauthorised dispute
I was registering to create a profile on the home choice website and today I got a message on my credit check that homechoice made an enquiry under my name . I’m so upset that I’m working on my credit profile and they go make a credit check without my consent. If they don’t remove this enquiry. I will report them to the ombudsman.
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Homechoice's replyOfficial
23 Mar 2025, 07:39 Hi Busisiwe Khumalo,Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,The Customer Support Team
Homechoice's reply23 Mar 2025, 07:39
Official
Hi Busisiwe Khumalo,Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,The Customer Support Team