unauthorised debits

I was very livid at the thought of all the unauthorized transactions that I discovered that have been going off my bank account since last year. It came to my attention that my cell number was changed and that a fridge was ordered & delivered to an Address that was never on my Home choice account Profile. I have calculated from December 2017 an estimate of over R8000 that was debited, different amounts every month. I am still to go to the bank to get the exact amount that has gone off my account without my permission & knowledge.

I called the call centre, the lady I spoke to had a condescending tone when she answered valid questions I asked regarding what had came to my attention. I was placed on hold for more than 30minutes as I requested to speak to a Supervisor. Ref I was given for the call- ********** 1. I would like Homechoice to start an investigation on this matter - pull up surveillance on the perpetrators that you have allowed to access my account. I do not know if its lack of security on your clients' account or not, what ever the case may be. I need all of this to be resolved & need all my moneys back.