1 reviews | Active since Feb 2017

26 Apr 2017, 07:28

unauthorised debit

<p>This lady called me advised that they tried to debit for march and there was no funds in my account. Firstly there was funds in my account and secondly there was no attempt of homechoice trying to debit. I then requested to aarange for the payment to be debitted from my account. She agreed to the amount of 500 and some odd rand. Well this morning when i checked my account they double debited my account. this is not the first time i got such **** service from these people, you can never hear them properly and they always not polite when calling you. Even the first day i placed an order i spoke to a few ladies who had no manners at all. I mean for such a well known company the people who they employ has seriously **** attitudes even the lady who called for this arramgement. I honestly cannot wait for my payment to be done, i will never order from them again. it was my first and my last!</p>

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Replies (1)
Homechoice
Homechoice's reply26 Apr 2017, 08:16
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,