RM
Refilwe M
1 reviews | Active since Apr 2017
04 Apr 2017, 18:45
Unauthorised account activated .
<p>Why am I receiving a booklet with an account number of which I didn't not apply to have ? I called your customer care number twise and your *********** consultants dropped the phone on my ear and when i finally got to an agent called Bongie to report the issue she just told me that will submit my request to the back office and did not provide me with a reference number as proof . I want in writing who , when and why was an account activated with my details without my authority with your company .</p>
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Homechoice's replyOfficial
05 Apr 2017, 08:20Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards
Customer Support Team
Homechoice's reply05 Apr 2017, 08:20
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards
Customer Support Team