TJ
Thandiwe J
1 reviews | Active since Mar 2025
20 Apr 2025, 22:58
Unattended for 5 years and Angry Customer
Hi, on the 10 March I reported home choice about the microwave they delivered to me that was faulty, they reply that they are investigating and they will come back soon to me but even now I haven't get the response it's been 5yrs now trying to solve this matter I don't know I should go to police station or court to open the case against you guys. I want an answer by Friday or alse I will have to sue u home choice
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Homechoice's replyOfficial
21 Apr 2025, 07:41 Hi Thandiwe,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
Homechoice's reply21 Apr 2025, 07:41
Official
Hi Thandiwe,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team