unacceptable service

I have requested a statement on monday morning 9 october 2017 as i do not receive my statements monly as i am in my full right to receive, they told me it will take 5 min , and i received nothing i sent an email and no reply, i phone again on tuesday morning 10 october 2017 i give them 2 separate email addresses and yet again they say it will take 5 min i received nothing i phoned this morning yet again requesting it 11 october 2017, same story 5 min and 2 email addresses, and to my surprise NOTHING i then contact again at 4pm the person whom i was talking to acted like i was stupid and never worked on email in my life and said yet again 5 min and i even gave him a different email address completely different to the 2 previous ones and still nothing i also sent yet another email and u can guess nothing. I feel this service is completely ridiculous and i would never recommend anyone to work through Homechoice !