Unacceptable delivery procedures

Although I have not as yet had too bad of an experience with homechoice, there is one thing that ****es me off and there doesnt seem to be one person that can help me. When you order something from homechoice there is absolutely no way that you can track or trace your parcel they tell you that they cannot give out the courier peoples info and that they would have to track your order every time you phone. I dont have airtime to phone every day and I am not always home so what is expected that I should sit at home from the day I place my order until they deliver which could be 14 days somethimes longer. I need to be able to track my orders as I am not always available for them to come and deliver. Please let me know what I can do with this regard cause this is not good customer services