1 reviews | Active since Apr 2025
Unacceptable Delay in Receiving Paid-Up Letter After Settlement Payment
I am extremely disappointed with HomeChoice’s service. In February 2025, I received a call and we agreed on a settlement amount for my account. I immediately paid the agreed fee and requested a paid-up letter—something that should be standard procedure after settling a debt.
Since then, I’ve been sent from pillar to post. Despite numerous follow-ups, I still haven’t received my paid-up letter. The legal department, which I’ve been told to contact repeatedly, is unreachable—the legal accounts number ***) rings endlessly with no answer. The call centre has been no help either; they keep referring me back to the legal team.
All I want is my paid-up letter so I can close this chapter and move on. I upheld my end of the agreement—why is it so difficult for HomeChoice to uphold theirs?
This has been a frustrating and emotionally draining experience. I expected more professionalism and efficiency.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
The Customer Support Team