1 reviews | Active since Aug 2013
Unacceptable Customer Service Experience on 1 June 2026
To Whom It May Concern,
I am writing to formally lodge a complaint regarding the appalling treatment I received from a customer service representative today, 1 June, at 12:30 PM on your ***line.
I called seeking a simple clarity breakdown of my installment. Instead of assisting me, the agent was hostile, dismissive, and patronizing. She refused to listen to my inquiry, told me to call back and speak to someone else, and abruptly hung up on me. As a long-term customer, being treated with such disrespect and a complete lack of dignity is entirely unacceptable.
Given the hostile nature of the call, I am not comfortable calling back into the standard queue. I request that a professional and senior representative contact me directly to resolve my original query regarding my installment breakdown and to address this severe lack of professionalism.
I look forward to your prompt favourable response.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team