unable to remove name from itc

So fed up with home choice. Have paid up their account June 2015 and sent their legal department proof of the paid up letter on the 15th of june 2015. They promised to remove my name and update with the credit bureau but guess what they **** to me..it's good that their calls are recorded seeing I've been calling countless times. My home loan application declined because of this and they yet again promised to fix it. Today the 13th Jan 2016 I call them and spoke to Phila who informs me he has requested ITC to clear my name..I explain my story and he has the nerve to tell me he has sent the request and whether ITC decides to update or not its not their fault. He further gives me attitude telling me is there something maybe he should do about it as he told me all he can do is send the request. I just want this mess to be solved and my deepest regret is having taken an account with home choice...even after I explained why I defaulted...even though I was their client for so long..I can never recommend or advise anyone to take up anything with them. So much for client service.<br> <br> SORT THIS MESS OUT IT'S DISRUPTING MY LIFE!!! Not that you guys care but solve it!