BP
Bridgette P
1 reviews | Active since Jul 2016
11 Jul 2016, 11:35
Unable to pay this account.
<p>Hi, I opened an account with Home choice in 2010 and lost my job in 2011 which means I couldn't pay them anymore, so when I found a job in 2013 I called them to pay the amount of R171.00 I owe them I found out I was blacklisted, I was transfered to many departments and no one could assist me to make this small amount that I need to pay, I wat to pay this amount so I called VVM again today, the consultant told me my details are not on the system</p> <p> </p> <p>I need assistance with this matter</p> <p>PLEASE HELP ME!</p>
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Replies (3)
Homechoice's replyOfficial
11 Jul 2016, 14:35Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply11 Jul 2016, 14:35
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
BP
Bridgette P's updateReviewer Update
11 Jul 2016, 18:05I hope to hear from you ASAP...
BP
Bridgette P's update11 Jul 2016, 18:05
Reviewer Update
I hope to hear from you ASAP...
Homechoice's replyOfficial
21 Jul 2016, 07:14Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply21 Jul 2016, 07:14
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team