UNABLE TO GET PAID UP LETTER

I am tired of being made a fool by Homechoice, I have been calling them since last year December for a simple paid up letter. And the worst part of all this drama now , they handed over my account to DMC that is paid up. What is wrong with Homechoice on a serious note? This is the last time that I am reporting this issue , I am escalating this matter to the law. How can you handover an account that is paid up ? I have been receiving your e-mails that you want to assist me but up to so far nothing has happened. And your consultants are saying different statements , when I call I am told that the letter will be sent to my residential address. The next one said I must call NRB for paid up letter. And the other one said I must call DMC .