LM
Lwandisa M
1 reviews | Active since Nov 2012
15 Jun 2015, 12:21
Unable to close account
On 01-06-2015 I received an sms with the settlement amount of R2484.44, I even confirmed with the VVM consultant who sent me an sms with the incorrect settlement amount of R1128.24. On 11-06-2015 I made a payment of R2500.00. Today I called ***, I spoke to Yolanda who advised that I cannot close the account because I still have an outstanding amount of R94.79. This is ridiculous, please close my account, I really don't want to be fighting with you every week because of your *********** staff or systems.
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Replies (1)
Homechoice's replyOfficial
16 Jun 2015, 12:42Hello Mokhantso,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply16 Jun 2015, 12:42
Official
Hello Mokhantso,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team