1 reviews | Active since Mar 2009
Unable to apply discount code and bad customer service
Homechoice prides itself with quality products, but the customer service agents are sadly not up to scratch. I wanted to place an order for 3 x 5kg mink blankets, a junior blanket, a baby blanket and perhaps some winter bed sheets, but then I noticed for each blanket it adds R200 for a bag! But when you buy a set (buy 2 get 3) then the 3 bags work out to R200 in total! So I emailed customer support and this is where my 'fun' with Mavuso Ntsizi started. The audacity to tell me the price I see is the price I must pay but not making ANY effort to escalate to a supervisor to deal with me properly. After I sent my reply I received a system generated R250 discount code, because the system noticed I had items in my cart (abandoned cart discount). No matter how I tried I could NOT apply the discount code at checkout, so I wrote back. Mavuso actually said I can't just ask for a 'discount' and then asked for proof of the discount code, and finished off with "n your previous email you did not mention anything about a voucher". What? What a way to deal with your clients guys!
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Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team