1 reviews | Active since Mar 2024
*****ULENT HOME CHOICE ACCOUNT OPENED IN MY NAME
Home Choice has approved a *****ulent account in my name with a huge credit limit that has been spent/maxed out completely by a ******** who promptly ordered goods on-line and had them delivered to them at an address in Nordwyk. Home Choice should be shut down for internal investigation. This is unacceptable, there are no word that can adequately explain their mis-conduct and the samge being done. I only became aware of this yesterday 14/03/2024 when l received a statement at my private email saying l owe them all this money. I spoke with 2 agents yesterday, the first male who was aggressive and unhelpful and the second a helpful lady who explained more to me and told me to send an affidavit to an email address which she provided for ***** dispute. The email bounced back. It is beyond me how these ****s are able to open accounts via the telephone, ***** as they do and be protected by the POPI ACT. I am being de*****ed and my credit facility with my own bank has already been negatively affected, l now owe a substantial amount of money which has negatively affected my credit record and Home Choice will not reveal the delivery address or telephone number that the ***** used. The syndicate doing this is very well versed with Home Choice processes. I am demanding the voice recording and answers of where and how this account was approved.
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Homechoice
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction. Kind Regards.
Homechoice
We are writing to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint.
After thoroughly investigating the matter, we have taken the necessary steps to address your concerns and ensure a satisfactory resolution. We apologize for any inconvenience this may have caused you and appreciate your patience throughout this process.If you have any further questions or require additional assistance, please do not hesitate to contact us directly. We are committed to providing excellent service to our customers, and your satisfaction remains our top priority.
Once again, thank you for bringing this matter to our attention. We value your feedback and are grateful for the opportunity to address your concerns.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We are writing to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint.
After thoroughly investigating the matter, we have taken the necessary steps to address your concerns and ensure a satisfactory resolution. We apologize for any inconvenience this may have caused you and appreciate your patience throughout this process.If you have any further questions or require additional assistance, please do not hesitate to contact us directly. We are committed to providing excellent service to our customers, and your satisfaction remains our top priority.
Once again, thank you for bringing this matter to our attention. We value your feedback and are grateful for the opportunity to address your concerns.
Sincerely,Candice Rittels, on behalf of the Customer Support Team