AK
Annastacia K
1 reviews | Active since Oct 2023
27 Mar 2026, 21:48
*****ulent enquiry against my name by Homechoice
My name is Annastacia Koena, i have noticed that homechoice has *****ulently conducted a review against my name which negatively affected my credit score at experian, after finding out the cause I wrote to homechoice for them to explain to me what led to them doing that enquiry on my name and also for them to get it resolved and clear my name I do not get a positive response, they are telling me the steps that I must follow with experian to clear my name, and that they are not working directly with experian, I would like them to use the same energy they had used to send those inquiries to experian to again send the same for my name to cleared and not to expect me to do their job as I was not part ot it from the beginning.
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Replies (2)
Homechoice's replyOfficial
28 Mar 2026, 10:54Hi Annastacia,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply28 Mar 2026, 10:54
Official
Hi Annastacia,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
AK
Annastacia K's updateReviewer Update
01 Apr 2026, 11:32Good day
May I please get a progress report regarding the above issue from home choice, why does it take so long for them to get to the solution of the matter, it is so quick for them to send information to experian or Trans Union but it is not the same to reverse it, I need solution as soon as possible, this is affecting by credit profile negatively.
Kind Regards
May I please get a progress report regarding the above issue from home choice, why does it take so long for them to get to the solution of the matter, it is so quick for them to send information to experian or Trans Union but it is not the same to reverse it, I need solution as soon as possible, this is affecting by credit profile negatively.
Kind Regards
AK
Annastacia K's update01 Apr 2026, 11:32
Reviewer Update
Good day
May I please get a progress report regarding the above issue from home choice, why does it take so long for them to get to the solution of the matter, it is so quick for them to send information to experian or Trans Union but it is not the same to reverse it, I need solution as soon as possible, this is affecting by credit profile negatively.
Kind Regards
May I please get a progress report regarding the above issue from home choice, why does it take so long for them to get to the solution of the matter, it is so quick for them to send information to experian or Trans Union but it is not the same to reverse it, I need solution as soon as possible, this is affecting by credit profile negatively.
Kind Regards