1 reviews | Active since Mar 2020
*****ulent activity, rude & unprofessional agents, poor quality
Homechoice is busy with *****ulent activities on our accounts. I placed an order for an item worth R599 @ R161 p/m for 6 months. Currently I'm paying R315 p/m for this item. This is absolutely ridiculous. When phoning the call center, you have to deal with rude and highly unprofessional agents, who clearly by their word choice are not trained adequality to assist customers and have no intension in their attitude of assisting. I'm sorry for the few agents who are actually good at their work, but the majority is a reflection of the overall business. The management of the business is failing the employees, and both management and employees of homechoice is failing their loyal customers.
To top things, some of the items I ordered was poorly manufactured, towels falling apart. Stitching is poor. The type of material of the duvets is not even worth the price you pay for it. One wash and that starts pulling apart as well. then they give a 7 or 14 day return policy. So in other words, I need to open a gift that I bought for someone first then repack it, wrap it for Christmas. Why should we doubt the quality of the products from such an expensive business.
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Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team