*****ulent activity at HomeChoice

An order was sent to my address today 5 April 2023 with an invoice of R4000 that I did not order. The invoice stated that the order was packed on 30 March 2023 by Siesipho. I phoned HomeChoice and spoke to Ntombi at 09:07 this morning asking them to collect the parcel by today and that I need recordings of the phone call where I ordered the 5 products as well as today's phone call recording. Thereafter, I phoned again and spoke to Lethemba, as the matter was not resolved. I stated to Ntombi and Lethemba that the parcel needs to be collected as I did not order anything and I want the recordings where I ordered the 5 packs of sheets. Thereafter, HomeChoice phoned me to sell another product. I then requested to speak to the consultant's superior. I explained the situation to Lee-Anne at 13:15 and requested the recordings for all 3 phone calls today as well as the recording where I supposedly ordered the 5 products from them. Lee-Anne said she will escalate the matter to the ***** department, call me as well as email me which did not happen. I then made another phone call to HomeChoice at 15:54 and spoke to Ntombi. I am very unhappy at this point and homechoice needs to collect their parcel and reverse the order and sort out this mess as I did not order anything. I do not want my credit record to be tarnished because of *********** agents and poor service.