*****ulent Account opened using my bank account number - Home Choice refusal to remove my information on the Credit Bureau

On the 10th March 2021 my FNB account was debited by Home Choice R 890. I called Home choice to find out why my account was debited firstly I was informed an account was opened by myself(incorrect) secondly the consultant could not verify my information because no account has been opened by myself, thirdly it seems after countless calls for more information, an individual that resides in kwaggafontein, Jabu, Male purchased items from HC. For some reason my banking details were used to open the account. HC delivered the items to this individual I than asked for this to be escalated to the ***** department which happened. I was given a reference no. ***2 and 2 years later after it was discovered that I have been a victim of ***** Home Choice will not remove my details on Experian as a bad debt, I have submitted affidavits to Home Choice regarding removing my details. I cannot qualify for any bank products because I am a bad payer, but I have ask home choice to remove my information on Experian as I do not have an account with them. Could someone please intervene.