pM
petro M

1 reviews | Active since Jan 2014

18 Jun 2015, 14:49

*Uhhhmm .... *

Ive been having some trouble with Homechoice lately. I bough a very expensive mixer from them and after a few uses the mixing attachment broke. I contacted their head office to ask for a replacement part. I was told that they dont replace broken parts.<br> <br> Since then, I have stopped my monthly payments. I refuse to pay for something I cant use.<br> <br> Daily I receive calls from them, asking about payment.<br> <br> Daily I give them the same reply. Fix my machinr and I'll pay what I owe you.<br> <br> Nope, nothing .. No help from their side.<br> <br> I even tried talking to a supervisor, but I was told that they only have 1 supervisor and 'she is not available right now'<br> <br> So, I have decided to hand the matter over to the ombudsman.<br> <br> Im tired of struggling to get these idiots to understand what's going on.

0
Replies (1)
Homechoice
Homechoice's reply22 Jun 2015, 16:45
Official
Hello prinsess007,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team

Best regards,