TV that went for repairs last year on the 14th of November

Homechoice has poor customer service. They don't actually care about their customers. They took my mother's TV for repairs since the 14th of November 2021. All they ever said was that they will follow up on our enquiry. This TV was not even a year old,but already gave us problems.

Some of the agents that we came across when following up on our case were very rude. Now they telling us that they haven't received the TV at their warehouse. I mean whose fault is that?? They didn't even have the decency to call my mother and reassure her, yet they expect payment every single month.

Despite the several calls and emails we have made. Nobody is willing to assist till thus far. Their agents were also rude towards us. Its either they told us they will call us back,which they neve did. Or they just hang up on us.