nR
natasha R
1 reviews | Active since May 2012
13 Aug 2016, 13:55
trying to claim money from me!!!
<p>I had purchased items from Homechoice but the items where never delivered to me. The courier company could not reach me and therefore re- routed the items to Cape Town. I then asked for a refund. I now receive a letter from Willene asking me to pay 54.5R for a free water bottle I kept but for **** sake I never received the items so how and where did I pull the bottle?? Pusses! In this instance you couldn't check the tracking of the item right? You just want to bill and claim from the customer and make money?? And you are a manager?? </p>
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Homechoice's replyOfficial
15 Aug 2016, 07:13Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply15 Aug 2016, 07:13
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team