Tribalistic Agents

Why do you make your PEOPLE call us when they don't want to? Or do your employees teach them to make assumptions? Your PERSON called me at 13:31, during my lunch break, I might add, to sell me something. Unfortunately, after the greeting, the agent began speaking to me in a language I don't understand. When I responded to your agent's polite greeting, he or she began speaking in a language I couldn't understand. I told YOUR agent that I couldn't understand, and he or she kept talking in a language I couldn't understand (which I later deciphered to mean "How will you hear me if you are in a Noisy place") before dropping the call in my ear. I want THAT agent, person, or employee to give me a call and PITCH to me in SEPEDI, and let's see if she can understand.