Treated like a *********
I've contacted HomeChoice on 18/10/2018 to place an order and I was advised to send through my proof of address since my account was flagged under "suspected *****" and I've sent through the document on the same day and thr lady thst I spoke to said she will get back to me on Friday or Monday latest to place my order, but I still no call from her up until now. I made contact again on 23/10/18 and the guy that I spoke advised me he will get feedback from the relevant dept and get back to me up until today no call from him. Please sort this out and get to me because I'm not a *********. I have always made my payments on time.
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Replies (3)
Homechoice's replyOfficial
26 Oct 2018, 08:10Good Day Zimkhitha
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Homechoice's reply26 Oct 2018, 08:10
Official
Good Day Zimkhitha
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
's updateReviewer Update
30 Oct 2018, 07:55I received a call on 26/10/2018 at 8:43 am
from 087 354. 1920 and when I was about to answer it stopped ringing and I tried calling the number back immediately and the line was engaged and I thought maybe you would call again. I then received an email from Olwethu Santi advising they have tried contacting me several times on my mobile with no success and asked an alternative number and time of when I should be contacted. I responded to the email at 13. 44pm that I may be contacted at that time but up until today no-one has been contact with me ever since then
's update30 Oct 2018, 07:55
Reviewer Update
I received a call on 26/10/2018 at 8:43 am
from 087 354. 1920 and when I was about to answer it stopped ringing and I tried calling the number back immediately and the line was engaged and I thought maybe you would call again. I then received an email from Olwethu Santi advising they have tried contacting me several times on my mobile with no success and asked an alternative number and time of when I should be contacted. I responded to the email at 13. 44pm that I may be contacted at that time but up until today no-one has been contact with me ever since then
Homechoice's replyOfficial
06 Nov 2018, 09:05Good Morning Miss Nazo I trust that you are well. Kindly be advised that I have tried to contact you but both your cell numbers are on voicemail. Please reply with the time when I can call you on email.
Kind regards,
Kind regards,
Homechoice's reply06 Nov 2018, 09:05
Official
Good Morning Miss Nazo I trust that you are well. Kindly be advised that I have tried to contact you but both your cell numbers are on voicemail. Please reply with the time when I can call you on email.
Kind regards,
Kind regards,