LM
Leonard M
1 reviews | Active since Apr 2020
03 Sept 2026, 12:29
Treated like a fool
I bought a bedroom suite base and a mattress the mattress is sinking and I called the company they said I should send them the photos and a video which I did send more than once they said I should put a stick across the mattress and send them a picture I did that still they are saying I should send some the lady I spoke to on Monday said I should send her the pictures so that they can send their agent to my home today they are saying I should send them the photos really I am tired of being treated like a fool at the moment I want them to refund me and take their sahara bedroom suite back
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Replies (3)
Homechoice's replyOfficial
03 Sept 2026, 12:38Hi Leonard Mabaso,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply03 Sept 2026, 12:38
Official
Hi Leonard Mabaso,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
LM
Leonard M's updateReviewer Update
03 Sept 2026, 16:25I just want my problem solved not.apology.people.must.now.that.they are getting paid to deliver not to apologize
LM
Leonard M's update03 Sept 2026, 16:25
Reviewer Update
I just want my problem solved not.apology.people.must.now.that.they are getting paid to deliver not to apologize
Homechoice's replyOfficial
04 Sept 2026, 08:36Hi Leonard Mabaso,
Please check your emails as we have provided you with feedback regarding your complaint.
Kind regards,
The Customer Support Team
Please check your emails as we have provided you with feedback regarding your complaint.
Kind regards,
The Customer Support Team
Homechoice's reply04 Sept 2026, 08:36
Official
Hi Leonard Mabaso,
Please check your emails as we have provided you with feedback regarding your complaint.
Kind regards,
The Customer Support Team
Please check your emails as we have provided you with feedback regarding your complaint.
Kind regards,
The Customer Support Team