Totally upset and frustrated

Hi, I am so frustrated and upset. I placed an order on 27th November 2019 on homechoice black Friday sale and requested them to have it delivered before Xmas. Xmas came and went and I never received my order. I then called them and they couldn't give me any answers.

Finally on 15th January I received a parcel thinking it was my order. I accepted it and when I opened it, it was half my order. When I checked my invoice, I noticed that it was actually invoice at normal price. I contacted the customer service again and they told me I must just wait for the other half of my order as it was dispatched with a different parcel number. However, where the invoice is concerned they told me that the item I ordered was nt on sale at the time.

I then argued with the consultant and he went to find out from marketing department what he should do. He comes back and tell me that if I have proof that the item I ordered was actually on sale I must forward it to ***.

Which I did as the only proof I have is an email I received from homechoice on 27th November. I then screenshot the price indicated on the link and sent it off.

Today 22nd January I still haven't received the other half of my order and I'm still waiting for the homechoice team to get back to me regarding my invoice.

I just called customer service again and they told me that they are waiting on the couriers to get back to them on the whereabouts of the parcel.

The problem I have also is that I have to use my airtime everytime to contact homechoice and I dont get reimbursed for that, they never call to tell me anything. So if I don't call I don't know that they are actually working on the issue.

So plz this is how frustrated I am already. I need people to see what they getting themselves into.