GB
Grace B

1 reviews | Active since Mar 2017

16 Mar 2017, 15:51

Too many phone calls!

<p>I have been a homechoice customer for about 3 years now. I get at least 5 calls a day from them! I don't understand this at all. I specifically stipulated on my account that I don't want calls about specials. If I wants something, I will go look online and buy. </p> <p>Secondly I now get called AT MY WORK PLACE!! This is not appropriate as I now ignore the calls on my cell and they phone my work. I don't appreciate this. Thirdly, your consultants call me THREE TIMES ABOUT THE SAME THING THAT I RESOLVED WITH THE FIRST ONE! Don't you record it on the system that it's resolved? Stop harassing me as if I did something wrong! </p> <p>Please please can you stop calling me! I pay my accounts and I don't appreciate being called from as ealry as 8am till 6pm. Stop please!</p>

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Replies (1)
Homechoice
Homechoice's reply18 Mar 2017, 09:22
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team